OUR VALUES

As you would expect of a well-established, professional organization, we have certain core values which are at the heart of everything we do.

Communication

Our lifeblood is good communication. Our travelers tell us what they want, what they need, and we listen. Then we deliver it. We communicate openly and honestly, ensuring that travelers’ expec- tations are met. At Phoenix One Tour- ism, communication means that every- one understands what is required, that everyone is on the same page.

Valuing Relationship

At Phoenix One Tourism and Tours Ltd., we value all our relationships – relation- ships with our customers, relationships with our partners, relationships with our communities and relationships with our environment. Building a sustainable business is only possible through long- standing, sustainable relationships and we believe that establishing, valuing and nurturing these relationships is the key to the satisfaction of our customers and the success of our business.

Honesty

We know that reputations are hard to win and easy to lose. That’s why we set such importance on integrity, honesty and fairness throughout our organiza- tion. We listen to our customers and strive to meet their expectations. From the moment when we help our custom- ers to make the right choice about their travel experience to United Arab Emir- ates, we say what we mean and mean what we say, communicating clearly throughout. More importantly, we en- sure that we do what we say, delivering on our promises while carrying out our business in accordance with the very highest ethical standards.

Experience

At Phoenix One Tourism and Tours Ltd., we have a lifetime of experience and we are determined to use it to give you… the experience of a lifetime. Most of our travelers want to get off the beat- en track and explore and we have the expertise and experience to make that happen.

Passion

Here at Phoenix One Tourism and Tours Ltd., we pride ourselves on our team of people, recruiting passionate and mo- tivated people and training them to the highest standards to make sure that they make our travelers’ United Arab Emir- ates experience unforgettable. We are all committed to showing you the very best of our region, committed to ensuring that our passion becomes your passion.

Excellence Service

Delivering excellent service, every time. That’s our objective at Phoenix One Tourism, the very benchmark for judg- ing our success. Whether it’s helping you to work out an itinerary, or answer- ing your queries fully and promptly; we are constantly reviewing our per- formance to ensure we are meeting the high standards we demand of our- selves. And of course, the high stand- ards that our guests demand of us. At Phoenix One Tourism, excellent service is a way of life, not a choice. Providing it to every traveler, every time is our goal.